education

The Service provided by your catering, housekeeping, laundry, grounds and reception departments is vital in ensuring that you meet and then go on to exceed your pupil and parent expectations. Whether it is the balance of food offer, the cleanliness of the facilities or the welcome to the School, the delivery of a ‘real’ operational impact is essential.

How can we aid you achieve this goal of meeting and then exceeding customer expectation. Quite simply, our work has proven to delivery via two distinct routes: -

1. Performance and delivery analysis backed-up by operational support focused on specific works within the catering, housekeeping, laundry, grounds and reception departments

2. CAP Award programme which recognizes and scores the service delivery within the individual department. The resultant Action Plan focuses on acknowledging the strengths and suggesting corrective actions on any identified weaknesses. The ‘scored’ element at Bronze, Silver or Gold re-enforces the progressive financial and qualitative management of the department and provides the site with evidence of excellence for all pupils, parents, external assessment organisations, visitors and staff.